Development training programs are designed around well known business frameworks, methods, models and theories and are deliver by business professionals using proven techniques that work in the real world, not just the training room.
This comprehensive two day Assertiveness Skills training course provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations. During this assertiveness and confidence building course you will gain the tools and techniques to boost your confidence and build your self-esteem.
This is a practical Time Management course that introduces proven techniques for mastering time. The approach will involve presentations and discussion to introduce the concepts of time mastery and practical exercises and syndicate work to develop personal skills.
Facilitation is fast becoming a key skill for anyone who is in a team, leading a project team, heading up a working group or managing a department. Facilitation is the skill, and art of guiding others to solve their own problems and achieve their objectives without simply giving advice or offering solutions. A facilitator provides the structure and process – enabling groups to function effectively and make high-quality decisions.
Focus groups are a vital tool for quality & process improvement and staff development strategies. This two day Facilitating Focus Groups course will take delegates step by step through preparing and facilitating effective focus groups.
This Presentation Skills training course is designed to give you confidence when delivering presentations. Learn how to overcome, and use problems to your advantage in order to give maximum impact with your presentation.
This 1-day Advanced Presentation Skills training course is designed to coach experienced presenters to improve their delivery so as to enhance the impact on the audience.
Powerful communication techniques are vital for anyone who needs to influence other people to achieve results. During this course you will learn to enhance your natural communication skills and improve your ability to convince and motivate others.
Most poor technique is not through indifference, rather a failure to see things from the customer's perspective. As such it is relatively easy to bring about substantial improvements by application of the techniques taught on this Telephone Skills training course.
To listen, really listen is a difficult thing to do. Frequently, we hear what someone is saying without giving it our full attention and without fully understanding what has been said. This Active Listening Skills training course will give participants a range of techniques which they can use to improve their ability to listen.
Presenting information in a written form is a problem that is increasingly faced by all managers. While financial data is frequently a key part of such reports, it is usually the narrative element which causes trouble for the writer and, sadly, confusion for the reader. Since written reports are often the starting points for action, such trouble and confusion can only cause unwarranted delay.
The primary value of a business plan is to create a written outline that evaluates all aspects of the economic viability of your business venture including a description and analysis of your business prospects. This 1-day Writing Business Plans training course can be tailored to meet your specific requirements.
This Budgeting & Cost Control course takes a practical approach to financial planning for the organisation and considers: the compilation of budgets; how to identify potential problems arising and suggests actions which can be taken. It also looks at ways of improving financial control using budgets, so as to avoid reduced profits and/or financial problems.
This Effective Meetings training course aims to assist in dealing with those aspects which inhibit the effectiveness of meetings and emphasise the best practices which make meetings successful.
Business is a constantly changing environment. What used to work often no longer does. Without change and growth businesses come under ever increasing threats from competition that gets ever smarter. The problem is how do you motivate the key players in your organisation to be more Innovative, to find new ways of doing business, to find better ways of solving problems, and to stop problems before they even occur.
The aim of this Consulting Skills training course is to develop the consulting skills of professional staff to promote and improve a client centered approach. Having completed this consulting skills training course participants will be able to: Build an effective working relationship with their clients, Carry out an initial diagnosis of client needs, Contract with clients to provide a framework within which they will work, Provide feedback to a client, Review and evaluate solutions implemented, Develop ongoing relationships with their clients.
Counselling is a process where clients are supported in dealing with their personal and interpersonal conflicts by a therapist. It involves active listening skills, empathy, knowing human nature, timing and congruence.